hbaja Terms and Conditions

These terms and conditions ("Terms") govern the use of the hbaja platform and all its services. When you create an account, log in, or use any service on hbaja, you are considered to have automatically agreed to these Terms.

hbaja reserves the right to modify these Terms at any time. Updated Terms will take effect as soon as they are published on the website. You are therefore advised to visit this page regularly.

Registration Requirements

To open an account on hbaja, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide genuine and accurate personal information.
• Each individual may operate only one account.
• Members of the same household may not operate multiple accounts from the same device or IP address unless hbaja has been notified in advance.
• If any information provided during account creation is found to be false or misleading, hbaja reserves the right to close that account.

Identity Verification (KYC)

As part of operating a safe and responsible platform, hbaja may request users to verify their identity. You may be asked to submit required information and documents at the time of a withdrawal request or during any account-related inquiry. Failure to provide the required information in a timely manner may delay withdrawals.

Deposit Rules

The following payment methods can be used to deposit funds on hbaja: bKash, Nagad, Rocket, and Upay.

• Minimum deposit amount: ৳500 (per method).
• Deposit transactions are generally processed instantly.
• Only payment methods registered in the account holder's name may be used.
• Using third-party accounts or payment methods is strictly prohibited.

Withdrawal Rules

The following rules apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals may be delayed if an identity verification request remains incomplete.
• hbaja reserves the right to hold withdrawals in cases of fraud or suspicious activity.

Welcome Bonus

New users on hbaja will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example:

• ৳1,000 deposited → ৳1,000 bonus → total balance ৳2,000.
• ৳42,000 deposited → ৳20,000 bonus → total balance ৳62,000.

General Bonus Rules

The following rules apply to all bonus offers:

• Each bonus offer must be used within a specified time period.
• Any attempt to obtain bonuses through fraudulent means may result in account closure.
• hbaja reserves the right to modify, suspend, or cancel any bonus offer at any time.
• The same bonus cannot be claimed across multiple accounts by the same person or household.
• If a withdrawal is made before the wagering requirement is met, the bonus and any winnings earned from it will be forfeited.

General Betting Terms

All betting activity on hbaja is conducted under fair and transparent rules. Each game has its own set of rules, and it is the user's responsibility to understand them before playing.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet remains incomplete due to a technical error, hbaja will review it and make a decision.
• In the event of a dispute over a bet outcome, hbaja's decision will be considered final.
• Coordinated betting from multiple accounts at the same time is prohibited.

Sports Betting

Betting is available on various sports including cricket (BPL, T20 World Cup, IPL), football, and kabaddi. All sports betting depends on results determined by international sports governing bodies. If a match is cancelled or postponed, hbaja will settle bets in accordance with its defined policy.

VIP Tiers and Cashback

hbaja's VIP program has five tiers. Weekly cashback applies at each tier:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.3% weekly cashback.
• Gold — up to 0.5% weekly cashback.
• Platinum — up to 0.6% weekly cashback.
• Diamond — up to 0.8% weekly cashback.

Users can advance to higher tiers through regular active play. Cashback is credited automatically each week. hbaja reserves the right to modify the details of the VIP program at any time.

Strictly Prohibited Conduct

The following activities are strictly prohibited on the hbaja platform:

• Creating or operating multiple accounts.
• Opening an account using a false identity or someone else's identity.
• Abusing bonuses or participating in bonus-hunting activity.
• Placing bets using automated software, bots, or scripts.
• Money laundering or conducting suspicious financial transactions.
• Unauthorized access to or hacking of other users' accounts.
• Exploiting any technical error or bug in the platform for improper gain.

Involvement in any of the above prohibited activities will result in the immediate suspension or closure of the account and the balance may be forfeited.

hbaja's Rights

hbaja reserves the right to suspend, restrict, or permanently close any account in the following circumstances:

• In the event of a breach of the Terms.
• If fraudulent or suspicious activity is detected.
• If identity verification fails.
• At the user's own request (self-exclusion).
• As a necessary measure under the responsible gaming policy.

User Rights

You may request to close your account at any time. Any valid balance must be withdrawn before the account is closed. To request account closure, contact us via our 24/7 live chat or email ([email protected]).

Protection of Personal Information

hbaja places the highest importance on the security of users' personal information. Our platform uses SSL encryption technology, which keeps all your transactions and personal information secure.

Your personal information will never be sold or shared with third parties, though it may be shared in a limited way with authorized partners for legal requirements or service operations. For more details, see our Privacy Policy.

Account Security

To ensure the security of your account, you must:

• Use a strong and unique password.
• Refrain from sharing your login details with anyone.
• Notify hbaja immediately if any suspicious activity is detected.
• Avoid logging in on public or unsecured networks.

hbaja will not be responsible for any loss resulting from unauthorized access to your account by another person.

Commitment to Responsible Betting

hbaja believes that betting is a form of entertainment — not a source of income. We encourage our users to play responsibly.

Users can make use of responsible gaming tools such as setting deposit limits, self-exclusion, or temporarily suspending their account. For more details, visit our Responsible Gaming page.

In Case of Service Disruption

hbaja always strives to ensure uninterrupted service. However, service may be temporarily disrupted due to technical maintenance, server issues, or external causes. In such situations, hbaja's liability will be limited.

hbaja is not responsible for any loss caused by internet disconnection, power outages, or issues with the user's own device.

Third-Party Content

The hbaja platform may contain content from various third-party game service providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt. The terms and conditions of these providers will apply. hbaja is not directly responsible for their content.

Dispute Resolution Process

If there is any dispute or complaint, you must first contact hbaja's customer support team. Our team provides support 24/7 in Bengali and English via live chat and email at [email protected].

Most disputes can be resolved through direct discussion. In any situation, hbaja's decision will be considered final — unless both parties agree to another method.

Changes to Terms

hbaja may amend these terms at any time. Efforts will be made to notify users of significant changes. Continued use of the service after any changes will be considered as acceptance of the updated terms.

If any part of these terms is found to be invalid or unenforceable, an attempt will be made to keep it effective with minimal modification. The remaining terms will remain unchanged.