hbaja Privacy Policy

hbaja is a secure and reliable online betting and casino platform operated for players in Bangladesh. Protecting the privacy of the personal information you provide while using our services is one of our core responsibilities. This Privacy Policy ("Policy") explains what types of information hbaja collects, how that information is used, with whom it may be shared, and how you can control your information.

This policy applies to the hbaja website, mobile version, and all related digital services. By using the service, you automatically consent to the terms of this policy. We reserve the right to update this policy at any time, and users will be properly notified of any significant changes.

hbaja collects information in several ways. The types of information collected are described in detail below.

2.1 Information Provided Directly

When you create an account or use services at hbaja, you may provide the following information directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment-related information (such as bKash, Nagad, Rocket, or Upay account details)
• National ID or other identity verification document details
• Contact information provided through live chat and email

2.2 Automatically Collected Information

When you use hbaja, some technical information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Platform access time, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Gaming history and transaction records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, hbaja may sometimes receive information from third-party identity verification services or payment processors. Such receipt of information is always consistent with applicable laws and regulations.

hbaja uses collected information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
• Customer Support: To resolve your questions, complaints, or requests.
• Security and Fraud Prevention: To ensure account security and detect any suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and further improve the platform.
• Communications: To send important service-related messages and updates.

The hbaja website uses cookies and similar technologies. Cookies are small data files stored on your device. They are used to improve the functionality of our service, remember your preferences, and personalize the user experience.

4.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the service; these cannot be disabled.
• Performance Cookies: Used to analyze site usage and improve performance.
• Functionality Cookies: Remember user preferences such as your language preference and login status.

You can control cookies by changing your browser settings, however disabling certain cookies may cause some parts of the service to not work properly.

hbaja does not sell your personal information or rent it to any third party for commercial purposes. However, information may be shared in the following specific circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers who perform specific services on our behalf — such as payment processing, identity verification, and technology services. These partners will only receive the information necessary for their specific task and operate under strict confidentiality obligations.

5.2 Legal Obligations

hbaja may be required to disclose necessary information in response to court orders, legal processes, or legitimate requests from regulatory authorities. Such disclosure will always be limited to the minimum information required.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such situations.

hbaja adopts industry-standard security measures to keep your information secure. Our protection methods include:

• SSL Encryption: All data transfers between your browser and our servers are secured by SSL/TLS encryption technology.
• Secure Data Storage: Collected information is stored securely on encrypted servers.
• Access Controls: Only authorized personnel can access specific information.
• Regular Security Reviews: Our security measures are regularly reviewed and updated.
• Fraud Detection Systems: Advanced systems are used to automatically detect suspicious activity.

hbaja retains your information only for as long as necessary to fulfill the purposes described in this policy or as required to meet legal obligations. Even after an account is closed, some information may be kept for a specified period for legal, regulatory, or business reasons.

Transaction-related information is retained for the period required under financial regulations. After the applicable retention period has passed, information is securely deleted or anonymized.

hbaja believes you should have control over your own information. To that end, we ensure the following rights:

8.1 Right to Access Information

You can find out at any time what information hbaja holds about you. Please contact our support team regarding this.

8.2 Right to Correct Information

If your account contains any incorrect or incomplete information, you can request that it be corrected. Maintaining accurate information is important for the benefit of both parties.

8.3 Request for Data Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly in the case of marketing communications. Upon receiving such a request, we will take appropriate action.

hbaja's services are for those aged 21 and over only. We do not intentionally collect any information from minors. Age verification is mandatory at the time of account registration. If we learn that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

If parents or legal guardians believe their child has registered for hbaja's services, please contact our support team immediately.

Your information may be processed or stored on servers outside Bangladesh. For such transfers, we ensure that security measures consistent with applicable law and this policy are maintained. Proper protection of information is ensured through agreements with third-party service providers.

hbaja reserves the right to change this privacy policy at any time. For significant changes, we will notify you via your registered email address or through a clear notice on the platform. Continuing to use the service after a revised policy is published will be taken as your agreement to the new policy.

The latest version of this policy will always be available on the hbaja website. We recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.